Find answers to some of our most popular questions below
PLEASE NOTE: We are unfortunately still experiencing some shipping delays due COVID and staff shortages. Depending on which shipping option is used, regular orders placed may be delayed by 1-3 days.
What shipping methods are available?
Yes, we know you might want your order the minute you place it. That's why we offer both regular and express postage options available at checkout. Orders placed with regular shipping generally take 3-7 business days and express take 1-3 business days.
When will my order be shipped?
We know you are keen to get your hands on your new purchase. At AVAYOS, all orders placed before 1PM AEST will generally be shipped same day, all other orders will be shipped the next business day.
Do you ship internationally?
Unfortunately, we only ship Australia wide due to shipping limitations for the time being. We will return to shipping Internationally as soon as conditions allow.
How long will it take to get my order?
Australian orders placed with regular postage generally take 3-7 business days and express take 1-3 business days. International orders however can take anywhere between 5-21 business days dependent on destination.
What payment methods are accepted?
We accept all major payment methods including American Express, Mastercard, Visa and more. Please refer to our footer for the most accurate list.
Buy Now, Pay Later?
Yes, we offer both AfterPay and ZIP Pay because we understand the importance of having the flexibility to choose how you want to pay. With these payment options you can receive your AVAYOS items without having to pay everything upfront.
How can I cancel or change my order?
Our logistics team at AVAYOS are very efficient. We are only able to make changes to your order if we haven't started packing it. Please contact us ASAP AU: 1300 908 402
I got the wrong size what do I do?
At AVAYOS we understand mistakes happen, that's why we offer a 14 day returns period* to cater to any changes of mind, wrong sizes or anything else. *Returns subject to conditions available in our Terms and Conditions
How do I track my order?
You will receive tracking information for your order as soon as it is shipped. Depending on the type of shipment selected, order tracking updates can be delayed by up to 24 hours.
Can I exchange/return swimwear?
No, none of the swimwear items can be returned/exchanged due to sanitary issues and especially during the pandemic. However, if you are not happy, you can submit a return request and the case will be assessed on an individual basis.
Can I return sale items?
Unfortunately, any items purchased on sale are non-refundable if they are a change of mind or wrong size. Please submit a return request if in doubt.
AVAYOS Rewards
Get Rewarded
Each $1 spent on AVAYOS = 1 point
Referral Program = You get $20, each friend gets $20
AVAYOS Points are redeemable for:
- Cash-back as a voucher for use on your next purchase
- Free Shipping
